Support page
Support
| Product Email Support | Official website |
|---|---|
| support@neoburner.com | https://www.neoburner.com |
RETURNS
You have ninety (90) days from date of order to fully explore the benefits that NeoBurner can bring you. However if at any point during this time you wish to return your order, you can do so. Before requesting a refund, please ensure you've given NeoBurner enough time to work. We advise all customers to use NeoBurner for at least 2 months in order to fully experience the best results. If you still wish to refund, please see below instructions.STEP 1 - Check if you are within refund period
You have a whole ninety (90) days from date of order to request a refund. After this period is up you cannot request a refund.STEP 2 - Return all bottles to us
In order to obtain a refund for an order you must return all bottles of the order you wish to be refunded, be they empty, full or partially full to our fulfilment center within ninety (90) days since the order date. You must include the original packing slip with your return.The return address is:
NB
2105 Vista Oeste St NW
Suite E #1321
Albuquerque, NM 87120
United States
We do not refund any shipping costs, these costs are incurred by the customer, nor do we refund shipping fees or customs charges for orders that were delivered outside of the US.